What is your Returns Policy ?
United States Orders:
All items purchased directly from tonymoly.us may be accepted for a return/exchange. If you have purchased our products from a retail partner or a store NOT affiliated to our website, please contact them directly for further assistance.
We appreciate your support and your complete satisfaction is our top priority! If you are not 100% sure with your purchase for any reason and change your mind, we will gladly accept returns of unused, sealed products that are in the original packaging within 30 days of the sale date and issue a full refund to your original form of payment. After it is returned, we will review the product and process a refund of the returned products.
Returns without the original packaging and are used will not be subjected for a refund.
Please note that original shipping charges, Gift Cards, and items marked as “FINAL SALE” on their description are not refundable.
All return refunds and exchanges are processed within approximately 7-10 days upon arrival at our distribution center. In addition, a $5 restocking fee will also be applied to the refund to cover handling and shipping.
Unfortunately, Canadian orders are final sale and not eligible for returns. We apologize for the inconvenience!